Frequently asked questions

FAQ

How long does shipping take?

We offer free shipping to the USA. Orders are typically processed within 1-3 business days. Delivery usually takes 7-12 business days depending on your location.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can track your package directly on our "Track Order" page.

What is your return policy?

We offer a 30-day risk-free guarantee. If you are not satisfied with your purchase, please contact us at zenrainhelp@gmail.com within 30 days for a full refund or exchange

Are your products authentic?

ZenRain is an independent retailer of high-quality home decor. We source our generic humidifiers directly from trusted manufacturers to ensure the best quality at an affordable price.